REMOTE SUPPORT

Resolve the issue without surrendering control.

Remote diagnosis, remediation, setup, and guidance during staffed hours for US businesses.

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What remote support covers

A specific issue, setup task, or guided fix you can handle with a technician online.

Included work

Remote diagnosis and approved remediation
Configuration, research, and clear guidance during staffed time
Documented appointment outcome and itemized credit use

Staffed research, configuration, documentation, and approved vendor coordination count as labor.

Outside the credit

Hardware, software, licenses, subscriptions, and travel
Onsite labor and web/application development
A guaranteed fix, response outside staffed hours, or emergency availability

Choose a time and see the estimate

Scheduled support · from $75

Book 30, 60, 90, or 120 minutes. First offered slots begin the next business day, subject to availability.

Weekday after-hours · from 3 credits

Availability based: 1.5 credits per 30 minutes, with a three-credit one-hour minimum.

Weekend or holiday · from 4 credits

Availability based: two credits per 30 minutes, with a four-credit one-hour minimum.

Standard work has a one-credit minimum, then half-credit increments. Work expected to exceed two credits needs approval. Two hours is the maximum single booking, a scheduling boundary rather than a resolution promise.

How the appointment closes

Sign in, purchase credits, choose an available slot, and review the estimate before booking. Staff verifies supported time after the remote session; your statement shows the final spend and returns unused reserved credits.

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Fit before promises

A good fit

Businesses that value clear scope, an authorized contact, supported systems, timely access, and traceable decisions.

Not a fit

Unsafe or unlawful work, credential sharing, undisclosed access, invented guarantees, or work that cannot be responsibly bounded.

Start with a clear next step.

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