$299/month
Assist
Small teams needing reliable remote help
- 4 credits each month (up to two staffed remote hours)
- Member request access and documented history
- Next-business-day initial-response target for normal requests
MANAGED CARE
A steadier support rhythm.
Three month-to-month memberships pair documented requests with clear response targets and service-credit boundaries.
Month-to-month remote support
Exactly what comes with each membership
$699/month
Continuity
Businesses with recurring support needs
- 10 credits each month (up to five staffed remote hours)
- Assist request access and documented history
- Four-business-hour initial-response target for normal requests
- Quarterly environment review
$1,299/month
Operations
Teams treating IT as an operating function
- 20 credits each month (up to ten staffed remote hours)
- Continuity request access and documented history
- Two-business-hour initial-response target for normal requests
- Quarterly environment review and monthly service review
- Named operating contact
What a credit buys
One credit is up to 30 minutes of staffed remote labor. Credits expire 90 days after issue; usable balance is capped at twice the plan’s monthly grant. Additional credits are $75 each. Initial-response targets mean a human acknowledgment and next step during staffed hours, not resolution time.
Memberships do not include endpoint-monitoring licenses, security software, backups, hardware, cloud subscriptions, onsite labor, development work, or guaranteed after-hours availability.
Prefer a one-time credit pack?
Starter · $150
2 credits, up to one hour of staffed remote labor.
Work block · $300
4 credits, up to two hours of staffed remote labor.
Extended block · $600
8 credits, up to four hours of staffed remote labor across appointments.
Purchased credits expire after 90 days. Appointments still follow the one-credit minimum, increments, approval, and booking limits.
How to begin
Create or sign in to your business account, select a plan or credit pack, review terms at checkout, and book from available slots after verified payment posts credits. Your appointment and credit history remain visible in the account.
View credits and plansFit before promises
A good fit
Businesses that value clear scope, an authorized contact, supported systems, timely access, and traceable decisions.
Not a fit
Unsafe or unlawful work, credential sharing, undisclosed access, invented guarantees, or work that cannot be responsibly bounded.